Nicole Bertrand-Haydari

Nicole Bertrand-Haydari has a diverse work experience spanning across multiple companies. Nicole currently works at HealthTap as a Customer Experience & Partnerships Manager, starting in October 2022. Prior to this role, they held the position of Customer Success Manager at HealthTap from October 2021 to October 2022. Nicole also served as a Care Operations Support Specialist at HealthTap from October 2020 to October 2021.

Before joining HealthTap, Nicole worked at Yup as a Customer Support Associate from February 2020 to July 2020. In this role, they excelled in providing exceptional customer service through various communication channels and achieved high customer satisfaction scores. Nicole also played a key role in business operations, managing the transition of articles and CRM to improve efficiency.

Nicole's work experience also includes a long tenure as an Operations Manager at Bobac C.F.S. Corp. from September 2013 to November 2019. Additionally, they gained valuable experience as an Intern at Piedmont Avenue Consulting in 2013, an Intern at Nordstrom in 2011, and a Sales Associate at Abercrombie & Fitch in 2007.

Overall, Nicole Bertrand-Haydari has showcased their expertise in customer experience, operations management, and business support throughout their career.

Nicole Bertrand-Haydari began their education at The Hamlin School from 1995 to 2004. Nicole then attended Bentley Upper School from 2004 to 2008, where they completed their high school education. After graduating from high school, Nicole pursued further education at the University of San Diego from 2008 to 2012. Nicole obtained a Bachelor of Arts degree in International Relations and Affairs during this time.

In addition to their formal education, Nicole has obtained several certifications. In February 2021, they became a Certified Personal Trainer (NASM-CPT) from the National Academy of Sports Medicine (NASM). More recently, in November 2021, Nicole achieved the Certified Customer Success Manager (CCSM) Level 1 certification from SuccessHACKER. Nicole continued to advance their skills in customer success management and obtained the CCSM Level 2 certification in February 2022. Additionally, Nicole obtained higher levels of the CCSM certification, including Levels 3, 4, and 5, in April 2022 from SuccessHACKER.