Lauren Agosto

Lauren Agosto is an experienced professional in contact center management and customer support, currently serving as the Contact Center Supervisor at Heart of Florida United Way since September 2014. Lauren manages a team of 20 specialists, focusing on quality assurance, performance reviews, and handling escalations while pursuing projects aimed at increasing efficiency. Previous roles include Information and Referral Specialist at Orlando Health, Case Manager at FEMA, and Data Analyst at UCF First Year Advising and Exploration, where responsibilities involved supporting first-generation college students through various processes. Lauren holds a Bachelor of Science in Psychology from the University of Central Florida, earned between 2013 and 2015.