Karen Jones

Karen Jones currently serves as the PMO Manager at Heathrow since August 2023. Previously, from June 2021 to August 2023, Karen held the position of Associate Client Success Manager at SMG - Service Management Group, where responsibilities included ensuring timely fulfillment of deliverables and enhancing customer experience through stakeholder training and communication. Prior experience includes roles as Account Executive and Account Manager at 1Spatial and an Aviation Development and Marketing Executive at MAG (Airports Group), with a focus on client relationship management and project development. Karen's educational background includes a Bachelor of Arts in Linguistics from UCL and a Master of Science in Innovation, Management, and Leadership from the University of York.