Vishal Chauhan

Vishal Chauhan is a Technology Service Level Manager at Heathrow since October 2023, bringing extensive experience in IT support and infrastructure management. Previously, Vishal served as a Desktop Support Engineer II at Rackspace Technology from November 2021 to October 2023, where responsibilities included technical support across various platforms and managing hardware and software queries. Prior roles also include Senior IT Analyst and IT Analyst at Norgine, overseeing IT infrastructure, cloud migrations, and support for over 450 users. Additional experience includes serving as Lead IT Technician at ESP Global Services, where support was provided to a large user base at Heathrow Airport, and earlier roles at British Airways and Heathrow, encompassing both customer service and technical support. Vishal holds a Level 3 Extended Diploma in Business from Ealing, Hammersmith and West London College and an apprenticeship with British Airways.