Heidi Tierens

Heidi Tierens is an experienced leader in customer service and digital strategy, currently serving as the Directeur Klantenservice en Sales at Helan. Helemaal welzijn., overseeing a team of 280 professionals since February 2023. Previously, at Touring, Heidi held multiple roles including Head of Digital and Customer Journey, where responsibilities included managing digital marketing and implementing multichannel retention strategies. Additional experience encompasses customer service management and telesales, having progressed through roles at notable companies like Monster and SCOOT. Heidi holds a Master's degree in Social and Political Sciences from KU Leuven and a Masterclass in Contact Center Management from the University of Antwerp, both with distinction.