Katherine E.

Katherine E. has a diverse work experience spanning several industries. Starting with their most recent role at Helix, they worked as a Senior Process & QA Specialist, where they focused on improving team efficiency and communication by providing customer analytics and implementing new tools. Prior to that, at ITHAKA, they held various positions such as User Support Lead and User Support Specialist, where they successfully implemented GDPR regulations and improved support processes using JIRA workflows. Additionally, they played a key role in implementing live chat support with ZenDesk and developed an incident management plan across all technology teams. Before joining ITHAKA, Katherine worked at Artstor as an Account Development Manager and Training Lead. In this role, they contributed to a high renewal rate and increased revenue through the execution of retention and development strategies, along with conducting webinars and trainings for customers. Prior to that, they worked remotely for High Energy Inc. as an Office & Accounts Manager, where they demonstrated autonomy and responsibility, meeting crucial monthly deadlines in a fast-paced environment. In the earlier years of their career, Katherine worked as an ESL Teacher at Denver Public Schools, supporting low-income and high-risk students while providing translation services during parent/teacher conferences.

Katherine E. attended Colorado State University from 2003 to 2007, where they earned a Bachelor of Arts degree in English Language & Literature with a minor in Spanish. In 2006, they also studied at Universidad de Belgrano for a period of time, focusing on the study of Spanish.