Maria Muscat

Customer Service Representative at Hello Innovation

Maria Muscat has a range of work experience in different industries. Maria started their career as a tutor at Kumon North America, Inc., where they taught math and reading to children aged 3-16. Maria analyzed, guided, and evaluated lesson plans to optimize educational progress and provided positive reinforcement to keep students on-task.

After that, Maria worked as a Customer Service Representative at Hello Innovation. Maria coordinated floral deliveries for funeral services across the United States and Canada, utilizing problem-solving techniques to ensure timely delivery. Maria also advocated for customers in various situations, resolving conflicts through empathetic listening.

Currently, Maria is employed at Michigan Medicine as a Registered Nurse. Prior to this role, they gained practical experience as a Nursing Student through clinical placements at various units within Michigan Medicine University Hospital. Maria gained experience in acute care, medical-surgical, psychiatric, and mental health units, further strengthening their skills in the healthcare field.

Maria Muscat enrolled in Wayne State University from 2018 to 2020, where they pursued a degree in Pre-Nursing. Following that, they attended the University of Michigan School of Nursing from 2020 to 2023, earning a Bachelor of Science in Nursing (BSN) with a specialization in Registered Nursing/Registered Nurse.

In terms of additional certifications, Maria obtained the following:

- In January 2023, they completed the "Peripheral Intravenous Insertion Skill" certification from the University of Michigan School of Nursing.

- In February 2023, Maria obtained certification in "Implicit Bias - Disabilities" from Project Implicit, Inc.

- In October 2022, they received the "CDC Train: Introduction to Economic Evaluation in Public Health" certification from the Centers for Disease Control and Prevention.

- Also in October 2022, Maria obtained the "FEMA: Introduction to Incident Command System, ICS-100" certification from FEMA.

- In September 2022, they completed the "Vulnerable Populations in Patient-Centered Outcomes Research and Clinical Care" certification offered by the Northwest Center for Public Health Practice.

- In January 2022, Maria obtained certification in "Adolescent-Screening Brief Intervention & Referral to Treatment (SBIRT)" from the Substance Abuse and Mental Health Services Administration (SAMHSA).

- Maria also completed the "ZSA Suicide Awareness Training" certification from the Zero Suicide Alliance in January 2022.

- Lastly, in August 2022, Maria obtained the "Basic Life Support (BLS)" certification from the American Heart Association.

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