Alma
Isabel V. is an accomplished Customer Experience Lead with extensive experience in customer support and service roles across various industries. Currently at Alma since March 2021, Isabel has progressed from Customer Experience Associate to lead, utilizing technical skills in platforms such as Zendesk and Intercom, and enhancing communication abilities. Prior experience includes a Customer Experience Fellowship at KindWork, where Isabel underwent a rigorous training program, along with roles at Kinokuniya Book Store as a cashier and Luke's Lobster as a shift lead. Isabel has consistently demonstrated a commitment to exceptional customer service and efficient operations throughout a diverse professional background, supported by education from Borough of Manhattan Community College.