Joanna Ng

Joanna Ng is an experienced professional in customer experience and operations management, currently serving as Enablement Manager and CX Lead at Alma since November 2021. Previously, Joanna held positions as CX Supervisor at Buffy from March 2019 to February 2020, and at Warby Parker, where roles included Lead Operations Advisor, Visual Merchandising and Product Lead, and Sales Advisor from July 2013 to November 2016. Joanna began their career as a Credentialing Coordinator at Advance Sight Eyecare Medical PC from March 2012 to May 2014, and as a Student Clinician at Sir Alexander Ewing-Ithaca College Speech and Hearing Clinic from February 2011 to May 2011. Joanna holds a Bachelor of Science degree in Speech-Language Pathology and Audiology from Ithaca College, with further education at the Ithaca College London Center.