Kristen Paige P.

Kristen Paige P. is an experienced customer and patient experience professional with a strong background in mental health support and crisis management. Currently a Customer Experience Associate at Alma since July 2022, Kristen excels in resolving complex issues and enhancing user experiences through collaboration with internal teams. Previous roles include Patient Experience Specialist at SimpleHealth, where over 100 patients were assisted daily, and Crisis Stabilization Case Manager at Region Ten CSB, achieving a high success rate in insurance appeals. Kristen has also interned at Robin's Hope Trauma Recovery Center, developing mental health support groups and managing case loads. Educational qualifications include a year of Masters coursework in Social Work at Walden University and a Bachelor of Arts in Psychology from New England College.