Theodore Ross

Theodore Ross is a dedicated professional with extensive experience in customer service and logistics. Currently serving as a Customer Experience Associate at Alma since August 2022, Theodore has achieved a high escalation QA rating. Prior to this role, experience as a Courier at FedEx from November 2020 to August 2022 involved ranking as the top courier in time and satisfaction metrics while participating in cross-training initiatives. Theodore also contributed to Caesars Entertainment, Inc. as a Transportation Specialist from January 2019 to January 2021, enhancing VIP guest satisfaction and improving client scores significantly. Previous roles include a Call Center Agent at Ciox Health, where Theodore excelled in outbound call volume and medical record acquisition, and a Front Desk Agent at Phoenix Hotels Collection, responsible for guest relations. Currently pursuing education at Durham Technical Community College since May 2022, Theodore continues to develop skills and enhance professional growth.