Customer Experience Team

The Customer Experience Team at Hepsiburada is dedicated to enhancing the shopping journey for customers by strategizing and executing initiatives across various touchpoints. They focus on understanding customer needs, managing feedback through social media and CRM channels, and implementing best practices to ensure seamless interactions. By analyzing customer behavior and collaborating with other departments, the team aims to continuously improve service quality and foster long-term loyalty among Hepsiburada's vast customer base.