Isioma O.

Head, ICT Service Design at Heritage Bank Plc

Isioma O. has a diverse work experience in the field of information and communication technology (ICT). Isioma started their career at Airtel Nigeria in 2009, serving as the Contact Center Team Lead until 2012. Isioma then moved on to Heritage Bank Plc in 2015, where they held various roles.

At Heritage Bank Plc, Isioma first worked as the Team Lead for Business Process Management from 2015 to 2019. In this role, they managed a team of Process Analysts and collaborated with key stakeholders and process owners to improve and manage the bank's processes for efficient service delivery.

From 2019 to the present, Isioma has held two positions at Heritage Bank Plc. First, they served as the Data Centre Manager, responsible for managing the bank's data center operations. More recently, they have been working as the Head of ICT Service Design, overseeing the design and implementation of the bank's ICT services.

Throughout their career, Isioma has demonstrated their expertise in project management, business analysis, and process improvement.

Isioma O. attended Ahmadu Bello University where they pursued a Bachelor of Science degree in Political Science. The dates of their enrollment and graduation were not specified.

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