Kimberly Kanu

Kimberly Kanu is an accomplished Product Manager/Analyst with experience at Heritage Bank Plc since August 2019, where responsibilities include driving product innovation, enhancing user experience, and achieving business objectives through comprehensive market research, resulting in significant increases in market insight accuracy. Previously, Kimberly served as a Relationship Manager, successfully managing client relationships and driving customer satisfaction through improved retention and new client acquisition rates. As a Customer Care Representative, Kimberly enhanced customer satisfaction by resolving inquiries with a high resolution rate. Kimberly holds an MSc in Economics from the University of Lagos and a Bachelor of Science in Economics from Abia State University, complemented by virtual internships at KPMG and Dataleum.