Technical Support Intern

Applications are invited for the Technical Support Intern position to be based in Stellenbosch. Note this will be a 3-month contract position based in Stellenbosch.

PURPOSE OF THE ROLE:

The Technical Support Intern is a student employee that assists the Service Desk Team in providing quality technology support under the direct supervision of a senior Engineer. Provides desktop support for the business ensuring all system users' equipment is functional as per departmental and organisational requirements.
Key Performance Areas would include, but are not limited to:

• Provide computer and printer support.
• Maintain antivirus software on all machines.
• Perform backups of critical systems.
• Conduct network maintenance.
• Configure network devices.
• Set up of laptops and equipment.

Key Outputs:

• Attend to all allocated tasks and tickets.
• Prioritises new tasks logged based on urgency and level of attention and allocates and routes resources to ensure appropriate attention and optimal use of resources.
• Follows up on existing and outstanding tasks to ensure successful completion and upon completion signing off on the QContact system.
• Accept technical support emails and calls to the IT Department and log.
• Assists the Service desk team in delivering technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

The successful candidate must have the following work experience, skills and competencies:

Work Experience:

• Experience in installing, configuring and setup up Laptops and devices.
• Strong basic computer and application skills (Excel, Word, Stock System etc).

Key Personal Competencies:

• Highly developed sense of integrity and commitment to work.
• Poses a strong work ethic and team player mentality.
• Ability to work independently.
• Excellent written and verbal communication skills
• Proactive and accountable.
• Attention to detail is pivotal.
• Strong time-management skills.
• Problem determination and resolution.
• Willingness to learn.

Education Requirements

• A minimum of Grade 12 is required.
• Studying towards an IT-related Diploma or Degree.
• Advantageous: Qualification in technical subject/s like A+, N+, AZ-900, AZ-104, etc.

PLEASE NOTE:

• This is a 3-month contract position.
• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.