Helen Holmes

Helen Holmes is an accomplished professional with extensive experience in customer experience management and operations within various sectors. Currently serving as the Global Customer Experience Manager at Hertz since January 2010, Helen leads the design and delivery of customer experience strategies across a global network of 8000 locations. Previous roles include Customer Proposition Manager and Customer Operations Manager at Motability Operations, where Helen developed customer strategies and managed contact center operations. Additional experience includes management positions at Carphone Warehouse, People Telecom, and SpeechNet, as well as a foundational role at BT. Helen holds a BSc Hons in Psychology from the University of Hull.