Steven Rodriguez

Director Of Customer Services at Heru

Steven Rodriguez has a diverse work experience spanning various industries. Steven'smost recent position is at Heru, where they hold multiple roles including Manager of Customer Services, Lead Customer Support Engineer, and Customer Support Engineer. Prior to Heru, Steven worked at Cognizant as a Senior Software Executive from 2020 to 2021. Steven also gained experience at IBM from 2019 to 2021 as a System Service Representative. Steven's earlier roles include working at ThinkEco Inc. as a Tech Support from 2018 to 2021, USEReady as a Helpdesk from 2017 to 2018, and Fordham University School of Law as an IT Proctor in 2017. Steven also had short-term roles at Tribeca Film Festival and NYU Langone Medical Center in 2017. Steven's earlier experience includes positions at NYU Langone Medical Center and F&H Supply, where they served as an Environmental Services Aide and Warehouse Assistant, respectively.

Steven Rodriguez's education history includes the following:

From 2020 to 2022, they attended Borough of Manhattan Community College, where they pursued an Associate of Arts and Sciences (AAS) degree in Computer Systems Networking and Telecommunications.

In 2017, they attended Per Scholas for IT Support, but it is unclear if they obtained a degree or certification in this field.

From 2016 to 2017, they attended Lehman College to study Pharmacy Technician/Assistant, but it is unclear if they obtained a degree or certification in this field.

Additionally, they have obtained several certifications, including:

- GPT-4: The New GPT Release and What You Need to Know from LinkedIn in June 2023.

- Microsoft 365 Fundamentals: Cloud Benefits & Considerations from Skillsoft in March 2020.

- Microsoft 365 Fundamentals: Cloud Services & Principles from Skillsoft in March 2020.

- Microsoft 365 Fundamentals: Understanding Cloud Concepts from Skillsoft in March 2020.

- Microsoft 365 Fundamentals: Windows 10 Enterprise from Skillsoft in March 2020.

- Microsoft 365 Fundamentals: Windows 10, Autopilot, & Azure from Skillsoft in March 2020.

- Windows 10: Active Directory Management from Skillsoft in February 2020.

- Service Hub Software from HubSpot Academy in July 2021.

Steven also holds certifications for A+ CE from CompTIA and a Security License from Blackhawk Security Services, Inc. However, the details of when and where these certifications were obtained are unavailable.

Links

Previous companies

IBM logo
Cognizant logo

Org chart

Timeline

  • Director Of Customer Services

    August 1, 2023 - present

  • Manager, Customer Services

    July, 2022

  • Customer Support Engineer

    July, 2021

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