Jose Angel Torres Chavez

Jose Angel Torres Chavez is an experienced professional in customer service and credit management, currently serving as Gerente Centro de Contacto at Hey Banco since January 2023. Prior to this role, Jose held positions as Gerente Contact Center at GoCredit and Gerente Call Center at Banco Ahorro FAMSA, focusing on leading customer service departments to achieve high standards and meet company KPIs. Jose’s earlier experience includes Gerente de Credito y Cobranza at Karum Group, where responsibilities involved processing and managing credit requests for a vast network of branches. Jose also has a background in supervisory roles at Patrimonio Hipotecaria and Banco Santander Mexico, emphasizing relationships with credit bureaus and management of mortgage files, as well as extensive experience at GE Money in various leadership positions. Jose holds a Licenciatura in Administracion de Empresas from Universidad del Norte de Mexico, completed in 2010.