Eloisa Francisco

Eloisa Francisco has an extensive work experience in customer service and operations management. Eloisa is currently the Head of Customer Experience at Heyday, a position they have held since January 2023. Prior to that, they worked at TDCX as the Director of Operations from February 2020 to December 2022, and as the Senior Operations Manager from March 2017 to January 2020. Before joining TDCX, Eloisa held various roles at Convergys, including Operations Manager from November 2014 to March 2017, Senior Team Leader from April 2013 to November 2014, Team Leader from April 2012 to April 2013, Customer Service SME from April 2011 to April 2012, and Customer Service Specialist from June 2010 to April 2011.

Eloisa Francisco attended San Beda College Alabang from 1996 to 2005 with no specific degree or field of study mentioned. Eloisa then pursued a Bachelor of Science degree in Nursing Education from the University of Perpetual Help Binan Laguna, graduating in 2009. Additionally, Eloisa has obtained various certifications such as "Being the Best You: Self-Improvement Modeling," "Process Improvement Foundations," "Project Management Simplified," and "Customer Service: Serving Customers Through Chat and Text" from LinkedIn in 2020. Eloisa also achieved the COPC Implementation Leader certification in 2017, although the institution is unspecified.