Pia Kiss

Pia Kiss has a diverse work experience that spans across various industries and roles. Pia is currently working as a Team Lead Customer Operations at HeyJobs, starting in 2023. Prior to that, they worked at byrd from 2020 to 2023, where they held two roles. First, they served as the Director Customer Care (B2B), where they led multinational Customer Care teams and was responsible for strategizing and improving the pan European Service Experience. Later, they became the Head Of Customer Care (B2B), where they built and grew a multinational B2B Customer Care Team and implemented processes for efficiency and customer satisfaction.

Before byrd, Pia worked at ArtNight in 2019, where they took on the role of Interim Artist Manager and later became the Customer Happiness Manager. In these positions, they provided customer care and resolved issues for Artnight and other verticals, led projects to enhance efficiency, and managed the customer self-help and knowledge base.

From 2016 to 2019, Pia worked at Deliveroo as a Customer Care Team Lead, where they oversaw the performance of customer service representatives, coached and trained agents, and implemented new capacity and shift planning processes. Pia also served as a Customer Experience Specialist during this period.

In 2017, Pia had a Praxissemester at GVB Gymnasium, where they gained experience in teaching and lesson planning. Additionally, in 2011, they worked as a German language teacher for bilingual children on a private basis, focusing on playful learning and language usage.

Pia Kiss completed their Bachelor of Arts (B.A.) in Deutsche Philologie from the Freie Universität Berlin from 2012 to 2017. Pia later pursued a Master of Education in the same university, although the exact end year is unspecified. Additionally, Pia has obtained certifications in "Besser Kommunizieren - Mehrwert generieren" from mensch & kommunikation GmbH in 2022 and "Leading Remote Projects and Virtual Teams" from LinkedIn in 2020.