Jaana Pekki

Jaana Pekki is a Salesforce CRM analyst at Hiab since May 2022, specializing in system configurations and user training. Previously, Jaana worked at KONE Corporation from March 2018 to May 2022, holding roles such as Project Analyst for the Service Repair 1.0 program, where responsibilities included training, system support, and collaboration with development teams. Other positions at KONE encompassed characteristics centralization and identity/access management analysis, focusing on data flow and stakeholder engagement. Jaana has a rich academic background, including a PhD research role at Lappeenranta University of Technology and earlier research positions related to software processes and international business. Prior experience includes managing operations as CEO of Swarovski crystals Jenavi and serving as a Project Manager at Helsinki University of Technology. Jaana holds master’s degrees in Information Technology and Management Information Systems from LUT University and ITMO University, respectively.