Customer Logistics Scheduler

At Highland Spring, we are driven by a commitment to delivering pure, natural source water that consumers trust, while continually striving for sustainable growth and innovation. As a leader in the UK water industry, we take pride in our heritage, but we're focused on an exciting future. With significant investments in expanding our capacity and exploring new product lines, we’re poised to enter new markets and unlock exciting opportunities for growth.

Our future vision is ambitious, as we aim to continue growing rapidly while maintaining the agility and innovative spirit that sets us apart in the industry. Sustainability is at the core of everything we do – from pioneering recycled materials in our packaging to reducing carbon emissions through renewable energy projects and sustainable transport solutions. We are committed to making a positive impact on both the environment and the communities we serve.

As we continue to expand, we’re looking for passionate individuals who share our values of teamwork, pride, and care to join us on this journey. If you’re excited by the prospect of being part of a forward-thinking company that’s shaping the future of natural source water, we’d love to hear from you.

The Customer Logistics Scheduler is responsible for delivering exceptional customer service by managing haulier relationships, maintaining accurate KPI reporting, and collaborating effectively with internal teams and external 3PL partners. This role is key to ensuring timely order fulfillment and maintaining a high OTIF (On-Time In-Full) service level, targeting 98.5%.

The Scheduler focuses on creating a trusted, open, and tailored service experience for customers, both internally and externally, and plays a vital role in optimising the efficiency of supply chain operations.

What you can expect:

The Customer Logistics Scheduler ensures all orders are accurately allocated, staged, and dispatched to meet delivery deadlines while collaborating with hauliers, 3PL warehouses, and internal teams. They oversee daily operations, including processing EDI orders, maintaining the Transporeon system, and managing costs through accurate purchase orders and invoice reviews.

The role involves supporting customer service by resolving shipping issues, processing debit notes, and maintaining RMA and MIT processes. Additionally, the Scheduler updates customer service trackers, analyzes OTIF performance, and participates in haulier review meetings to drive continuous improvement.

What we are looking for:

• A background in FMCG or working with hauliers is preferred but not essential
• Proven experience in customer service, demonstrating an ability to meet and exceed customer expectations
• Proficiency in Microsoft Office software with strong IT skills
• Excellent attention to detail to ensure accuracy in data and processes
• Effective communication skills for liaising with customers, hauliers, and internal teams
• Strong organisational and problem-solving abilities to manage complex logistics tasks
• A team player who collaborates effectively with others
• Flexible, adaptable, and capable of multitasking in a dynamic environment