Staff Engineer

About HighLevel:   HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/ YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers: HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel: We work at scale; our infrastructure handles around 30 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 200 Terabytes of data across 5 Databases.

About the role: We are seeking an experienced Staff Engineer to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.

Team-Specific Focus Areas: Conversations AI -Develop AI solutions for appointment booking, forms filling, sales, and intent recognition -Ensure seamless integration and interaction with users through natural language processing and understanding Workflows AI -Create and optimize AI-powered workflows to automate and streamline business processes Voice AI -Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions -Fine-tune voice models for clarity, accuracy, and naturalness in various applications Support AI -Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems -Develop tools for automated response generation, issue resolution, and workflow management Platform AI -Oversee AI training, billing, content generation, funnels, image processing, and model evaluations -Ensure scalable and efficient AI models that meet diverse platform needs and user demands

Responsibilities: -Mentor and coach individuals on the team -Perform evaluations and give feedback to help them progress -Planning for fast and flexible delivery by breaking down into milestones -Increase efficiency by patterns, frameworks and processes -Improving product and engineering quality -Help drive product strategy -Design and plan open-ended architecture that are flexible for evolving business needs

Requirements: -Expertise with large scale Conversation Agents along with Response Evaluations -Extensive hands-on experience with Node.Js and Vue.js (or React/Angular) -Experience with scaling the services to at least 200k+ MAUs -Bachelor's degree or equivalent experience in Engineering or related field of study -5+ years of engineering experience with 2+ years of management experience -Strong people, communication, and problem-solving skills