JS

Jarvis Sokolowich

Manager, Customer Success at HighLevel

Jarvis Sokolowich has a diverse work experience across various industries. In their most recent role as the Manager of Customer Success at HighLevel, they were responsible for leading and inspiring the Advisor team to drive initial implementation and onboarding for new customers. They also focused on developing team capabilities and achieving software and operational objectives. Prior to that, they worked as a Support Operations Manager at HighLevel, overseeing project, process, reporting, and analytics needs for the Support team.

Before joining HighLevel, Jarvis worked as a Marketing Automation Specialist at Firegang Dental Marketing, where they were responsible for driving the performance and improvement of Advanced Funnel Products for dental clients. They also held the position of Digital Marketing Lead at a Chick-fil-A Franchise, creating custom content for guests and the team, including e-learning modules and marketing copy.

Jarvis has also gained experience as a Marketing Coordinator at Kahuna Business Group, a Marketing Consultant at The Olive Bin, and a Crew Member at a Chick-fil-A Franchise. Additionally, they worked as a Field Staff for the non-profit organization Cru, where they raised substantial financial support and maintained relationships with potential supporters.

Their earlier experiences include working as an Employee at Culvers Restaurant, where they learned the importance of serving others, and as a Marketing Researcher at Illinois State University, where they conducted focus groups and presented findings to insurance professional groups. They also worked as a Marketing Representative at Weedman Lawn Care, engaging customers and providing information about the product.

Jarvis Sokolowich pursued their education in a chronological manner. Jarvis completed their Master of Business Administration (MBA) from Western Governors University from 2021 to 2023. Prior to that, they obtained their Bachelor's degree in Marketing from Illinois State University between 2013 and 2017. Jarvis started their academic journey at Minooka Community High School, where they completed their General Education from 2009 to 2013.

In addition to their academic qualifications, Jarvis has also obtained several certifications. Jarvis acquired the DASM® - Discipline Agile Scrum Management Certification from the Project Management Institute in May 2022. In January 2020, they received certifications in Google Ads Display and Google Ads Search from Google. Furthermore, in February 2019, they obtained the Digital Marketer Certified Customer Value Optimization Specialist certification from DigitalMarketer. Lastly, they also hold the Google Analytics Individual Qualification, which they acquired in January 2020.

Links

Previous companies

Illinois State University logo

Timeline

  • Manager, Customer Success

    April 1, 2023 - present

  • Support Operations Manager

    May, 2022

  • Senior Customer Support Specialist

    November, 2021

  • Customer Support Representative

    June, 2021