Sr. Revenue Enablement Manager, Customer Success

About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role We are a high-growth company in a fast-growing market, we have big ambitions, and we are expanding our Revenue Enablement team. In this role, you will be joining the Revenue Enablement team reporting to the VP, Revenue Enablement. The Revenue Enablement function at Highspot is an integral part of the company. Our mission is to empower Highspot’s customer-facing teams with the most effective knowledge and content to accelerate revenue growth.

What You’ll Do

• Work with internal customers and stakeholders to define project priorities and requirements for our Customer Success Managers that align with our go-to-market (GTM) strategy.
• Collaborate, effectively communicate, and provide live training
• Create, deliver and optimize initiative-based sales plays, deliver live training and provide ongoing training and coaching assessments.
• Develop long-term processes, content, and procedures to ensure we scale effectively with our approaches and techniques.
• Be an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects.
• Work cross-functionally with other teams such as; the Executive team, Product Marketing, Revenue Operations, and Sales Teams and make sure their voices are heard, objectives are met, and plans communicated.
• Use Highspot analytics to identify opportunities and evaluate the impact of your initiatives through KPIs.
• Provide training on go-to-market (GTM) initiatives and sales skill development as well.
• Identify gaps and opportunities within content, processes, and programs to ensure successful scaling across the organization.
• Create, manage, facilitate, and optimize onboarding programs for all new Senior Sales hires to achieve onboarding KPIs.
• Identify and share best practices of top performers and amplify them across the Customer Success team and Global Enablement Team

Your Background

• 5+ years of experience managing training and/or enablement projects for Customer Success teams.
• Preferred: 4+ years in a Customer Success Role, exceeding performance in B2B SaaS.
• Excellent project management, time management, and organizational skills.
• Quick to learn and adapt to a fast-paced environment.
• Self-starter - you can take an initiative and hit the ground running with little to no direction
• Successfully implemented and or managed CRM solutions, revenue optimization platforms, and/or training platforms.
• Experience working with Executive leadership and senior-level sales/GTM leaders
• Experience designing programs and initiatives that are aligned with business strategy
• A Bachelor’s degree in Business, Communications, Marketing, or related field