Hannah Brierley

Hannah Brierley has extensive experience in customer experience management, currently serving as the Senior Customer Improvement Manager and Regional Engagement Lead at National Highways since June 2018. Previously held roles include Customer Support Lead at VTB Capital, Change Manager at The Co-op, and several positions at The Co-operative Bank plc, including Customer Experience Manager and Colleague Engagement Manager. Hannah's expertise lies in customer experience measurement, Voice of Customer analysis, and stakeholder management, with a proven track record of implementing strategies that enhance customer satisfaction and operational effectiveness. Educational background includes studies at Lancaster University.