Mike Pelzer

Mike Pelzer currently serves as Customer Experience Program Manager and Global Process Manager CX at Hilti Group, where responsibility includes leading global initiatives for Customer Experience After Market Services and managing the Global Repair Journey for approximately 2.8 million annual repairs. Previously, Mike was a Business Partner in Controlling for Hilti Great Britain, supporting the Global Tool Service Management Team, and completed a Master's thesis on Global Lean Management as a Master Thesis Student at Hilti Group. Additional experience includes roles as a LEAN Intern in Taiwan, a Research Assistant at Werkzeugmaschinenlabor, and an intern at BMW Group, all contributing to a robust background in production engineering and management. Mike holds a Master's degree in Production Engineering and a Bachelor's degree in Mechanical Engineering from RWTH Aachen University.