Sérgio Hortêncio

Sérgio Hortêncio is an accomplished professional with extensive experience in information systems and data analytics. Currently serving as an Analyst at Hipoges since November 2021, Sérgio is involved in the development of internal management applications, training new employees, providing Level 1 support via JIRA, and conducting database queries to meet operational needs. Prior to this role, Sérgio worked at Prosegur for nearly 14 years in various capacities, including CRM Functional Analyst and Supervisor of the 24-hour Security Center, where responsibilities ranged from documenting business needs to supporting requests and managing alarm systems. Sérgio also has experience as a certified trainer and a Call Center Agent at Banco Best, demonstrating expertise in customer service and training. Education was obtained at Escola Secundária Sacavém.