Alanna Neal

Alanna Neal has a diverse work experience in the insurance industry and customer service management. Alanna is currently working at Hippo Insurance as the Manager of Account Management, where they oversee the management of customer accounts. Prior to this role, they worked as a Team Lead in various positions including Account Management, Client Relations-Retention, and Customer Support. In these roles, they demonstrated leadership skills by training and developing teams, optimizing workflows, and improving customer response times.

Before joining Hippo Insurance, Alanna worked at Texas Mutual Insurance Company, where they held the position of Call Center Supervisor. Alanna was responsible for managing call center performance, operations, and enhancing customer experience. Alanna also served as a Senior Call Center Representative, providing coaching, training, and conducting quality assurance reviews. Additionally, they worked as a Call Center Representative, handling inbound phone calls and exceeding productivity and quality goals while improving the customer experience.

Earlier in their career, Alanna worked as a Customer Service Manager at Faux Iron Solutions. In this role, they led the enrollment and onboarding of new trade members, oversaw wholesale product orders, and resolved service issues. Alanna also contributed to enhancing the ordering process by simplifying the quote request and order form and implementing progress updates via email for customers.

Overall, Alanna Neal has a strong background in customer service management, team leadership, and process improvement.

Alanna Neal holds a Bachelor of Business Administration (BBA) degree in Management from Texas State University. Alanna has also obtained several certifications throughout their career. In 2020, they received a Lean Six Sigma White Belt Certification from SixSigma.us. In 2016, they completed a course in Business Improv - Think On Your Feet in the Workplace from TEXAS Extended Campus (TEC). In 2015, they obtained a certification in Managing & Supervising People from The University of Texas at Austin. Alanna also has certifications in Personal lines property and casualty from the Texas Department of Insurance, as well as Strategic Planning from TEXAS Extended Campus (TEC).