Sr. Enterprise Account Manager-post Sales

Location: Remote-USA,  prefer candidate in east coast working time zone

As an Sr. Enterprise Account Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are looking for someone who can excel in the following areas:

1. Customer Engagement and Success Metrics:

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement, building strong relationships with customers.
• Utilize a data-driven approach to secure account health and customer success.

2. Renewal Management:

• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new product to existing customers to drive revenue growth

3. Customer Lifecycle Management:

• Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).
• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

4. Cross functional Collaboration

• Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

Requirements

• Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience.
• Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders.
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
• Proficiency in customer success practices, customer onboarding and enablement process , renewal negotiations, user experience, virtual user training, and customer ticket management.
• Capable of organizational and time management skills to handle multiple responsibilities effectively. 
• Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.

Preferred Qualifications

• Experience in staffing agency with account management experience is highly desirable
• Background in recruiting, talent acquisition, or HR Tech space.
• Bachelor's degree

The OTE ranges from $100,000 to $160,000 for this position. Considering parity with current Post-Sales Account Management team members, current market statistics, and applicable experience, knowledge, and skills presented during the interview will determine where your salary will fall within that range.