Lena Low

Lena Low possesses extensive experience in customer success, operations management, and transformation initiatives across various industries. Currently serving on the Governing Council of HKQAA since November 2023, Lena also holds the position of Senior Director for Customer Success & Experience at CLP, where responsibilities include overseeing customer success and sales, along with driving a design thinking transformation program. Previous roles include Managing Director at DBS Bank, where Lena led customer center operations across multiple countries, and Vice President at Asurion, focusing on contact center startups in the APAC region. Lena's career showcases a commitment to enhancing customer service quality and operational effectiveness, supported by an educational background that includes an Executive Development Program from IMD and an MBA from the University of Adelaide. Additionally, Lena has received multiple industry awards for professional excellence throughout the career.