Iulia Fica

Iulia Fica has over 10 years of work experience in customer service and team leadership roles. Iulia started their career as a Call Center Operator at MOTOR ASSISTANCE S.R.L. in 2008, where they provided customer service and assistance, optimized roadside assistance services, and identified the fastest routes for both national and international cases. In 2010, they joined Interbrands Marketing & Distribution SRL as a Customer Service Agent- Team leader, where they handled customer service and counseling, coordinated department teams, and conducted product training for sales agents and shop assistants. In 2018, they became the Head Of Customer Service at HKR, where they planned, directed, and balanced stakeholders, built and motivated CS teams, and developed operational aspects such as processes, workflows, and training. Additionally, they worked as a Translator at HD Studios Europe SRL from 2007 to 2008.

Iulia Fica obtained a Bachelor's degree in Journalism from Romania Jobs from 2007 to 2010. Prior to that, they studied Mathematics-Informatics at Liceul Teoretic Eugen Lovinescu from 2002 to 2006.