Bala Subramanyam

Bala Subramanyam has a range of work experience in the field of customer service and support. bala started their career in 2010 as an Area Service Executive at Samsung India Electronics Pvt Ltd, where they managed after-sales support for Hand Held Phones (HHP) and Consumer Electronics (CE) in 7 districts of Coastal Andhra.

In 2013, Bala joined Nokia India Pvt Ltd as an Area Service Manager, responsible for after-sales support of HHP in 23 districts of Coastal Andhra. bala also audited NCCs to ensure adherence to company norms and visited dealers and distributors in their territory.

In 2017, Bala became a Territory Manager at Micromax Informatics Ltd, where they managed after-sales support for HHP/CE in Andhra Pradesh. bala was responsible for meeting key performance indicators (KPIs) such as customer satisfaction, response rate, and turnaround time.

Bala's most recent work experience was as a Regional Customer Service Executive at HMD Global, starting in 2018. Details about their role are not provided in the given information.

Overall, Bala has demonstrated expertise in managing after-sales support for HHP and CE products, ensuring customer satisfaction, and meeting KPIs.

Bala Subramanyam completed their Bachelor of Science (BSc) in Computer Science from Acharya Nagarjuna University, studying from 2003 to 2006. bala then pursued a Master of Science (MSc) in Computer Science from the same university, attending from 2007 to 2009.