Samira Ahnouss

Samira Ahnouss is an experienced professional in customer operations and sales, currently serving as Customer Operations Manager and Customer Happiness Team Lead at Bookiply, part of the Holidu Group, since October 2019. Prior roles include an internship at Holidu in early 2019, and various sales internships at OPDR Casablanca and Saham Assurance Maroc in 2018 and 2017, respectively, where responsibilities included selling insurance products and establishing insurance policies. Samira began a career in customer service as a Welcome Agent Intern at Banque Populaire du Maroc in 2016, handling basic banking transactions. Samira holds an MBA in International Business from Ludwigshafen University of Business and Society (2018-2019) and a degree from Ecole nationale de commerce et de gestion de Casablanca (2014-2019).