Elisa Durand Pitzi

Elisa Durand Pitzi is a skilled manager with extensive experience in customer experience and marketing across various industries. Currently serving as the Manager of the Customer Experience Initiative at Holman since November 2023, Elisa previously worked at Guidehouse as a Managing Consultant in the Defense and Security Segment, focusing on human-centered design and user experience solutions. Notable prior roles at Holman included Manager of Customer Experience and VoC Advocacy, Marketing, and Employee Engagement & Communications. Elisa's career began at Association Headquarters, Inc. as a Membership Marketing Manager, complemented by an internship at The Franklin Institute. Educational qualifications include a Master's degree in Public Relations and Communications from Rowan University, a Bachelor's degree in Business Administration and Environmental Science from Stockton University, and certifications in Lean & Six Sigma and ITO University Foundations.