Sami M.

Sami M. is an experienced professional in customer experience and operations management, currently serving as the Senior Manager of Loyalty & Customer Experience at HomeEquity Bank since November 2022, where strategies are developed to enhance client loyalty and maximize revenue. Previously, Sami M. was a Managing Partner and Operations Manager at OmniKos, overseeing a remote outsourcing call center and negotiating contracts for operations. As the Founder and CEO of AlbBnb, Sami M. aimed to promote Albanian tourism. Earlier roles included Customer Service Manager at CPA Ontario and various management positions at Shaw Communications, where Sami M. gained extensive experience in customer care analytics, sales, and service operations. Sami M. holds a degree in General Business Administration from the University of Lethbridge and Okanagan College.