Hannah Patan

Head of Customer Care at Rental Heroes

Hannah began her career as a customer support representative for tech companies. Soon after, she was promoted to Product Trainer, where she taught new staff how to handle clients properly over the phone.

She learned to relate to people and calmly cope with those who were frustrated. Knowing how to prioritize and communicate with empathy while intuitively understanding where the other person is coming from.

As the pandemic rose, she decided to put her 8 years of office experience to good use by joining the Rental Heroes team.

Hannah continues to learn, improve, and contribute with and for the team, with the goal of forming an empowered customer service team.

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Timeline

  • Head of Customer Care

    Current role