Stephanie Farnell

Stephanie Farnell currently serves as the Head of Claims Operations at Homeprotect Home Insurance since March 2023. Prior to this role, Stephanie was the Business Owner of Farnell Bridal LTD from February 2022 to August 2024, successfully rebranding and relocating the bridal boutique to increase profitability. Stephanie's extensive experience includes over nine years at Direct Line Group, where roles encompassed Home Claims Operations Manager, Senior Supplier Operations Manager, Customer Experience Manager, Root Cause Analyst, and Private Insurance Team Manager, demonstrating a proven track record in leading claims operations, enhancing customer experience, and driving operational efficiency.