Kerrie Sullivan

Kerrie Sullivan has a strong background in leadership and customer experience. Kerrie currently holds the position of Vice President, Client Strategy at HomeServe USA since 2020. Prior to this, they worked at AAA Club Alliance for several years, starting in 2005. During their time at AAA, Kerrie took on progressively more responsible roles, culminating in the position of Managing Director, Member Experience & Retention. Kerrie'saccomplishments at AAA included hiring and scaling teams, implementing data-driven VOC programs, and leading successful marketing campaigns. Before joining AAA, Kerrie worked as a Marketing Manager at MBNA America from 2000 to 2005. Overall, Kerrie has extensive experience in customer strategy, retention, and marketing.

Kerrie Sullivan holds a Bachelor of Arts degree in English from the University of Delaware. Kerrie has also obtained certifications such as Google Ads Search Certification and Google Ads Video Certification from Google in 2021. In 2020, they obtained a Digital Marketing Certificate from Cornell University. In 2011, they became a Net Promoter Certified Associate through Satmetrix.