Mustafa Ayman

Mustafa Ayman has a diverse work experience, starting with their current position as a Reverse Logistics Operations Specialist at Homzmart since August 2021. In this role, they are responsible for various tasks including the construction of standard operating procedures (SOPs) for the Reverse Operations, ensuring proper implementation and efficiency in the department. Mustafa also oversees daily operations through the DDS (Daily Direction Setting), addresses any obstacles, and develops action plans accordingly.

Prior to that, Mustafa worked as an After Sales Service Specialist at noon from February to September 2020. In this role, they provided excellent customer service and support, ensuring customer satisfaction.

Earlier in their career, Mustafa gained experience as a Customer Service Agent at Vodafone from October 2018 to January 2019. Here, their responsibilities included handling customer inquiries and complaints, providing accurate information, and finding effective solutions to enhance customer delight.

Overall, Mustafa Ayman's work experience demonstrates their expertise in reverse logistics operations, after-sales service, and customer service, highlighting their ability to handle various responsibilities and deliver exceptional results.

Mustafa Ayman attended Misr University for Science and Technology from 2019 to 2023. Mustafa pursued a Bachelor's degree in English Business Administration, specifically in the field of Management Information Systems. In addition to their academic education, Mustafa obtained the CEFR C1 (Advanced) certification from the British Council in March 2017.