Director, Market Operations

Your Role

As a Director, Market Operations you will lead, influence, and support operational execution of the best clinical care for our patients. You will execute operational strategies and plans based on market needs. To promote holistic patient care, you will leverage internal and external stakeholders and partners and engage the entire interdisciplinary team (IDT) including advanced practice providers, registered nurses, nurse care managers, care coordinators, and social workers – all within the Honest Medical Group family. The role is primarily remote; however, the ability to work at the Honest office, attend in-person meetings and practice visits requires applicants to live in or around Albany, NY.

Primary Functions Include:

• Oversee the IDT within an assigned market to ensure effective day-to-day operations management.
• Collaborate with Regional Medical leadership and IDT to drive desired patient outcomes.
• Engage and collaborate with IDT and market partners in the implementation of clinical initiatives, processes, and procedures.
• Standardize operations to leverage lessons learned across markets to benefit improvements across Honest’s full organization.
• Serve as a communication conduit between internal and external stakeholders.
• Develop and nurture relationships with joint venture (JV) partners, including addressing concerns of leaders and clinicians.
• Manage key meetings with joint venture (JV) partner leaders and clinicians (lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings).
• Support network initiatives to ensure optimal access for JV partners’ attributed patients.
• Work alongside Finance as the voice of the market in producing targeted financial analyses.
• Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery.
• Build and evolve playbooks and toolkits based on learnings and needed structuring.
• Promote Honest Medical Group within the local market to help the community understand our business model.
• Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. That makes you a match for our innovative culture.

• Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
• 10+ years of healthcare administrative experience
• Comfort with financial and operational mechanics of value-based care programs
• Clear communication style with experience addressing company leadership
• Able to think creatively and strategically
• Solid understanding of care delivery processes (i.e., PCPs, hospitals, home health, etc.)
• Strong knowledge of health plan administration and medical management services (i.e., billing, claims, customer service, technology, care management, utilization management, etc.)
• Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments
• Proficient in Outlook, Word, Excel, and PowerPoint
• Experience manipulating published reports and dashboards in Tableau is a plus
• You have passion for and experience in clinical care delivery operations
• You are adept to change and can pivot quickly based on market needs and demands
• You have experience managing an interdisciplinary team and have experience working with providers
• You can identify needs and think through clinical and operational process improvements

The base pay range for this role is $145,200 - $170,600. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.