Ellen joined Hootsuite in 2023 as Chief Customer Officer with more than 20 years of experience in customer success roles focused on driving customer satisfaction and retention. Ellen oversees the Hootsuite Customer Office, which includes customer success, support, and professional services, focused on maximizing customer value realization. Ellen was most recently the Chief Customer Officer at Electric, where she led all post-sales teams, and previously was SVP of Customer Success at Marigold, a family of brands in the email software and services industry.
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Hootsuite
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Hootsuite helps customers harness the power of social to ignite their brand and business. As the global leader in social media management, Hootsuite powers social media for brands and organizations around the world, from the smallest businesses to the largest enterprises. Hootsuite’s unparalleled expertise in social media management, social insights, employee advocacy, and social customer care empowers organizations to strategically grow their brands, businesses, and customer relationships with social media.