Rich Fetter

Rich Fetter is an accomplished professional with extensive experience in customer success and sports management. Currently serving as Director of Customer Success at Hootsuite since July 2024, following the acquisition of Talkwalker, Rich has held various leadership roles in customer success at Talkwalker from 2019 to 2024. Rich officiates Women's College Basketball across five Division I conferences and previously served in significant operational roles in women's basketball at Fordham University. Rich's experience also includes strategic positions at Vesta and the NBA, showcasing a strong background in client operations, analytics, and sports administration. Rich holds a Master's degree in Strategic Communication and a Bachelor's degree in Business Administration/Sport Management from Seton Hall University.