Kristin Bonhomme

Kristin Bonhomme is an experienced professional in patient engagement and operational management within the healthcare sector. Currently serving as an HSS Connect Representative at the Hospital for Special Surgery since March 2022, Kristin provides triage and scheduling support for patient evaluations using a provider match tool. Previously, as the Director of Patient Experience at To Healthy Feet Podiatry, Kristin led a team of six, focusing on process improvements to enhance operational effectiveness. Kristin's prior experience includes a role as Customer Service Manager at SPEAR Physical Therapy, where oversight of a 15-member call center team was a key responsibility, along with positions at Walgreens that encompassed both pharmacy technician duties and customer service-oriented roles. Kristin pursued education at Manhattanville University and CUNY Hostos Community College, emphasizing secondary education and political science.