Marketing and Communications

The Marketing and Communications team at Hotel Chocolat is responsible for driving brand awareness and customer engagement through strategic digital marketing, public relations, and targeted communications. This team develops and executes campaigns across various channels, nurturing customer relationships via CRM initiatives and enhancing the online experience through UX optimization. They also manage social media strategies, retail promotions, and brand activations to attract and retain customers, ensuring a cohesive brand message that resonates with chocolate lovers worldwide.