Shauna Murphy

Shauna Murphy is an experienced CRM professional currently serving as the CRM Manager at Hotel Chocolat since January 2023. Previous roles include CRM and Loyalty Manager for Aveda, Origins, and Bumble and bumble at The Estée Lauder Companies Inc. from June 2021 to January 2023, and CRM Marketing Manager at Trenitalia, where Shauna led the integration of Salesforce and developed e-CRM strategies. Additional experience includes positions at Tesco, Rakuten, Signature Beauty London, and Next Group PLC, showcasing expertise in email marketing, social media, content optimization, and brand management. Shauna holds a Bachelor of Arts in Media and Communications from the University of Greenwich.