Fabian Santiago

Fabian Santiago has a diverse work experience, starting with their current role as a Commercial Account Manager at Hotwire Communications Ltd. Fabian joined the company in 2022. Prior to that, Fabian worked at Teleperformance, where they held various positions. From June 2019 to April 2020, they served as an RPA Business Analyst. Prior to that, they were the Director of Customer Experience from February 2017 to June 2019. Fabian also held the role of Global Operational Assessments Analyst from May 2015 to February 2017. Before taking on these roles, they were a Contact Center Manager from March 2012 to May 2015 and a Training Manager from June 2006 to March 2012 at Teleperformance. Fabian started their career as a Technical Support Engineer in February 2004, where they worked until June 2006.

Fabian Santiago attended Broward College from 2000 to 2002, where they obtained an Associate of Arts degree in Computer Science. In addition to their college education, they also hold certifications in Lean Six Sigma Green Belt (ICGB) from COPC Inc. Certification, which they obtained in November 2018, and COPC Implementation Leader Certification from COPC Inc., which they obtained in February 2018.