Rafilee Vazquez

Director Of Customer Experience And Operations at Hotwire Communications

Rafilee Vazquez has a diverse work experience spanning various industries.

Starting in 2003, Vazquez worked at Royal Caribbean Cruises Ltd. as an IT Logistics Specialist until 2007.

In 2007, Vazquez joined DISH Network as a Sales and Marketing Specialist/ Area Manager, holding the position until 2010.

From 2010 to 2017, Vazquez worked at AT&T as a Network Operations Manager, responsible for managing a team of 15 field operation technicians in Broward County.

In 2017, Vazquez moved to Hotwire Communications Ltd, initially working as an Area Manager until 2021. Vazquez then became the Regional Manager of Launch until 2022. Since June 2022, Vazquez holds the position of National Manager - Service Delivery & Concierge Group at Hotwire Communications Ltd.

Rafilee Vazquez obtained an Associate in Business Administration degree in Computer Information Systems from Universidad del Turabo. They also have a Bachelor of Science (BS) degree in Technical Management from DeVry University. In addition to their formal education, Rafilee has obtained several certifications, including Creating a Positive Customer Experience, Transformational Leadership, Decision-Making Strategies, and Strategic Thinking, all obtained through LinkedIn.

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