Jim Howard

Jim Howard is a seasoned professional with extensive experience in training, technology, and operations management. Currently serving as the Director of Training and Strategy at HouseCall, LLC since September 2014, Jim focuses on developing training materials and overseeing strategic internal policies. Prior to this role, Jim was a Manager of Apple Technology and Training, responsible for maintaining secure systems and monitoring access controls at a government facility. Jim's experience at Apple includes Tier II Helpdesk Support, where over 1100 support tickets were resolved quarterly with a 95% customer satisfaction rate. Additionally, Jim has managed store operations as a Store Manager at GameStop and led infrastructure and merchandising efforts at BFTEFT, showcasing a strong background in both technical and customer-facing roles.