Elena Moran Palacios

Elena Moran Palacios has extensive experience in customer service and operations roles. Elena worked as the Head of Operations & Customer Care Service at Housell starting from June 2017. Prior to that, they were the Customer Experience Manager eCommerce&Omnichannel at ADOLFO DOMINGUEZ,S.A. from June 2014 to June 2017. In this role, they were responsible for the customer experience and journey, as well as the optimization of the omnichannel operational processes.

Before their time at ADOLFO DOMINGUEZ,S.A., Elena worked at Fnac as the Responsible for Clients eCommerce&Omnichannel Fnac from March 2013 to May 2014. Here, they focused on developing customer relationships and improving the omnichannel purchasing experience. Additionally, they were responsible for managing the Contact Center of Fnac stores.

Prior to Fnac, Elena held the position of Responsible for Customer Service at Alice.es from July 2011 to December 2012. During their time at Alice.es, they implemented and developed the customer service department and was responsible for the operational management of orders.

Elena also gained experience at Indra as the Supplier Manager, where they supervised the Call Center of Club AVE and managed various program partners. Elena was with the company from April 2009 to March 2010.

Elena'searlier career began at Global Sales Solutions Line. Grupo GSS, where they served as the Responsible for Customer Service Club AVE - Renfe, starting in November 2006 and continuing until March 2009. Here, Elena was responsible for supervising the customer service team and became involved in decision-making for Renfe's loyalty program.

From 2007 to 2011, Elena Moran Palacios attended URJC where they pursued a degree in Ciencias Empresariales, focusing on Economics.